These are Certificated-mask.com’s Standard Return Policies applicable only to products purchased by you directly from the Certificated-mask.com website.
All products can be requested for Return Merchandise Authorization within warranty of return.
All returns effected after getting Return Merchandise Authorization.
If a product is defective before you start using it or is not working, you can return it to us within the validity warranty period.
Warning: Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
- Any items not purchased from Certificated-mask.com
- Any items without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.
- The package has been received for more than 2 months
- Items returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the item
- Any items that exhibits physical damage, or damage caused by accidental breakage, misuse, or general wear and tear.
- If items are lost while being returned, we will not be able to assist you as we wish we could. We recommend that you select a tracked shipping method to return the defective products.
The RMA Process & Three Easy Steps:
1. Get RMA Authorization after you submit a RMA request by visiting engine.com ,RMA request should include the following information: Order Number, SKU, the reason of sending back and post images, choose replacement or refund money and other your related concern.
The return address is :
Room 901, Block A, Fujian Building,CaiTian Road,Futian District, Shenzhen,China Phone number: +86-181-2887-8584
2. Ship the return goods after you get the RMA authorization.
Once you ship return goods, please note the return item must be with original packing, accessories and shipping address from Certificated-mask.com customer service center together with RMA authorization.
Notes: please offer tracking number for return shipment.Certificated-mask.com won’t take any responsibility for any missing return shipment.
3. Get the replacement or Refund.
Certificated-mask.com will arrange for resend or refund upon receiving your return package within 1-3 business days.